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Case registration

There are four types of cases, please select the correct one for your case:

1. Service and Repair – When you want service or repair to be carried out on your products

2. Warranty – When you want to claim warranty for your product

3. Incident – ​​If there has been a serious incident or incident that has caused personal injury

4. Support – For any other type of support you need from us or if you want to give us feedback. For example, questions about products, training, test equipment, cleaning and E-commerce.

To provide the best possible service and short response times, we would like you to identify your equipment. Many of the main components have a serial number and part number on a label and/or engraved on the product. See information at the bottom of the page on how to find the marking.

Please complete and submit the form on this page. It is important that you submit all the information we need to handle your case.

You will receive an automatic
email with a case number.

Reply to this email to submit attachments, such as images.

 

You will receive more information from us as soon as we have started working on your case.

 
 

Warranty cases

If you have problems with an electronic product, start by exchanging all batteries and re-start the unit before proceeding.

For matters concerning Spirocom, it is important that the following questions are answered in the description:

  • Which radio model is used.
  • What is not working and when does it occur?
  • Has the unit(s) worked before?

 

Read our general terms and conditions by clicking here.

 

 

Product marking

From September 1st 2017 we introduced a new serial numbering system with serial numbers starting with a letter to define the type of product, e.g. "M1737001". Previously the serial number was only numbers, e.g. "1517001". The numbers are identified in the following way:
"M1737001" → "M" = Mask | "17" = Year 2017 | "37" = Week number 37 | "001" = running number

Item numbers are marked with labels on main components. The format is either 5 digits with a suffix, e.g. "96319-10", or a 9 digit number, e.g. "460190200".

See information in the videos or PDFs below for detailed information on how to find the marking.

 

 

Product markings - SCBA

 

Download PDF file of product markings - SCBA here.

 

 

Product markings - SCUBA

 

 

Download PDF file of product markings - SCUBA here.

 

Product markings - Cylinders

 

 

Download PDF file of product markings - Cylinders here.

 

 

Product markings - Spirocom

 

 

 

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This is Interspiro

At Interspiro, we’ve worked for almost a hundred years to keep professionals breathing in hazardous environments. Many of our technological breakthroughs in breathing equipment have become industry standard, such as 300 bar and positive pressure. Today our equipment is used by  firefighters and divers all over the world, and we work in close partnership with fire and rescue services, defence, shipping and heavy industry to meet and exceed their requirements.

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